FAQ
Frequently Asked Questions
General
Who is Snickerdoodle Studios Crafts & Creations? We're a small shop offering a mix of handmade accessories and print-on-demand products, including our wellness-focused line, No Shame Wellness, and our productivity-themed collection, Focus.exe. Every order is handled with care and a whole lot of heart. 🍪
Where are you located? We're a US-based shop and ship exclusively within the United States.
How can I contact you? You can reach us anytime through our Contact Us page. We're a small team, but we always do our best to respond promptly.
Orders & Shipping
How long does it take for my order to ship? Handmade items may take additional time to process depending on current order volume. Print-on-demand items (No Shame Wellness & Focus.exe) typically ship within 1–3 business days.
Do you offer free shipping? Yes! Orders over $75 ship free within the US. 🎉
Will I get a tracking number? Absolutely. You'll receive a shipping confirmation email with tracking information as soon as your order is on its way.
Can I change or cancel my order after placing it? Please contact us as soon as possible if you need to make a change. We'll do our best to accommodate you, but we cannot guarantee changes once an order has begun processing.
My order contains both handmade and print-on-demand items — will they arrive together? Not necessarily! Mixed orders may ship separately and arrive at different times.
Returns & Refunds
Can I return a handmade item? All handmade items are final sale. If something arrives damaged or incorrect, please reach out and we'll work with you to make it right.
What if my print-on-demand item is damaged or defective? We've got you covered. Contact us within 7 days of delivery with a photo of the issue and your order number, and we'll arrange a replacement or refund.
Can I return a print-on-demand item because it doesn't fit or I changed my mind? Unfortunately, we're unable to accept returns or exchanges for sizing or change of mind on print-on-demand items. We recommend checking the size guide carefully before ordering.
Products & Materials
What materials are your handmade items made from? Materials vary by product — from resin and UV resin to beads, cord, and other quality craft supplies. Product listings include details specific to each item.
Are your print-on-demand items good quality? Yes! Our No Shame Wellness apparel is made from 100% ring-spun Comfort Colors cotton — soft, durable, and true to size.
Do you restock sold-out items? Handmade items may not be restocked as each piece is one-of-a-kind or made in small batches. Print-on-demand items are generally always available. Sign up for our email list to stay in the loop on restocks and new arrivals!
Do you take custom orders? We love the idea! Reach out to us through our Contact Us page to discuss what you have in mind.